Paying Your Rent

Paying your rent

The easiest and most convenient way of paying rent and water rates is by direct debit, with payment being taken directly from your bank account.  You can choose any date on a monthly basis or every two or four weeks to pay. 

If you pay your water rates by direct debit, £5 per year will be credited to your rent account. 

To set up a direct debit, download and return a Direct Debit form  or ring us on (01229) 876478; email 

When is my rent due?

Rent is due weekly and is payable in 48 weekly instalments. It is your legal responsibility to ensure that your rent is paid on time.

The four non-collectable rent weeks for 2023/24 are:

  • 3 April 2023
  • 28 August 2023
  • 25 December 2023
  • 25 March 2024

However, if your account is in arrears, you must still make payment as agreed.

Having difficulty paying your rent? 

We have a friendly team of staff who are here to help anyone who is struggling to pay their rent.  The sooner you get in touch with us the sooner we can assess your circumstances and arrange a payment plan that is affordable for you.

Give a member of the team a call today - (01229) 876469 or 876397 or 876471. 

For information on who to contact for advice, as well as the different ways you can pay your rent, please read our Paying Your Rent leaflet.

Managing your Money

Our Money Management Advisor, Jo Hughes, offers a wide range of support to help tenants budget and manage their tenancies, including their rent/water charges by assessing their income and helping them budget.  She also helps with issues such as housing and welfare benefits, lending and savings plans, energy and utility savings, contents insurance, setting up basic bank accounts/payment arrangements and arranging access to specialist debt advice agencies. 

If you could benefit from this help, please call Jo Hughes on (01229) 876534 or email: