COVID-19 Self-isolation Payments

Please note we are currently experiencing very high volumes of applications for the Self-Isolating Payment scheme. Please accept our apologies for the delay, we will endeavor to clear these claims as soon as possible.

From the 12 October 2020 the Council will be accepting applications for COVID-19 self-isolation payments.

From 28 September 2020, individuals are entitled to a Test and Trace Support Payment or discretionary support payment of £500.  This is to support people on low incomes who are unable to work from home if they are told to self-isolate by NHS Test and Trace and will lose income as a result.  These payments are designed to help ensure people who have tested positive for COVID-19 and their close contacts self-isolate for the required period to stop the onward spread of the virus.  They are also designed to encourage individuals who are eligible for this payment to get tested if they have symptoms.  This is important to help stop the transmission of COVID-19 and avoid further economic and societal restrictions.

The self-isolation payments are available to those meeting the scheme eligibility and that start self-isolation from 28 September 2020.  Eligibility for a £500 Test and Trace Support Payment is restricted to people who:

  • have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive; *or those who are the parent or carer of a child who has been asked to self-isolate by the NHS Test, Trace, Protect service (TTP) or their school or childcare provider, and are not fully vaccinated


  • Have responded to message from NHS Test & Trace and have provided any legally required information, such as details of their close contacts;
  • are employed or self-employed;
  • are unable to work from home and will lose income as a result; and
  • are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

Changes made from the 1st April 2021, mean that if you satisfy all the criteria listed above apart from being entitled to one of the qualifying benefits, you may be able to get a discretionary payment but only if:

  • you have an income of £500.00 or less per week (£26,000 gross per annum)
  • you have no savings which could be used to alleviate the reduction of earnings caused by isolating

Applications in respect of a child

From 8 March 2021, a parent or guardian of a young person who is required to self-isolate may be eligible for a ‘main’ payment if they live in England and meet the following criteria (even if they are fully vaccinated):

  • You are the parent or guardian of a young person in the same household who is selfisolating and need to take time off work to care for them;
  • You are unable to work from home and will lose income;

The young person has:

  • Tested positive for COVID-19 and is aged 15 or under, or aged 25 or under and has an Education, Health and Care Plan;


  • Been identified as a close contact of someone with COVID-19 (by NHS Test and Trace, their education or care setting or the NHS COVID-19 app), is aged 18-25, is not fully vaccinated and has an EHC Plan;
  • The young person normally attends an education or care setting; and
  • The parent or guardian meets all the other criteria for a 'main' payment.

To apply, applicants will complete an online form (or a telephone application if digitally excluded) and provide:

  • a notification from NHS Test and Trace asking them to self-isolate (this is not needed if you are claiming as a parent/carer of an isolating child);
  • proof of receipt of one of the qualifying benefits;
  • a bank statement (as a basic up-front fraud check); and
  • proof of employment or, if they are self-employed, evidence of self-assessment returns, trading income and proof that their business delivers services which cannot be undertaken without social contact.
  • proof of your National Insurance Number

Applicants unable to upload pictures taken with an iPhone/iPad

If you are an iPhone/iPad user, you won’t be able to upload pictures you have taken due to how the photos are stored on your device. To be able to upload these pictures, you will need to:

  • Take a photo of the document you would like to upload as normal.
  • Take a screenshot on your iPad/iPhone of the photo you have just taken. This will save it as a .png file, which is an accepted file type. To take a screenshot: 
    • iPhone X and later: Simultaneously press and then release the side button and volume up button.
    • Other models: Simultaneously press and then release the Home button and the side button or Sleep/Wake button (depending on your model).
  • Tap the screenshot in the lower-left corner, then tap Done.
  • Choose Save to Photos

When you go to upload your evidence, make sure to use the screenshot you took instead of the photo.

Self Isolation Payments

Please read our Self-Isolation Payment Privacy Notice

If you have any queries surrounding this scheme, please email

The Scheme will continue until at least 30 September 2021.