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Performance and standards

Clear, up-to-date information on how we're performing against key regulatory standards, including tenant satisfaction, complaint handling and service delivery, to ensure accountability and continuous improvement.

Tenant Satisfaction Measures

Insights into how our residents feel about the services they receive, based on standardised indicators introduced by the Regulator of Social Housing.

Annual Report

A summary of how well we're performing as a landlord, using key facts and figures.

Housing complaints handling code

Information on how we manage and respond to complaints, including how we align with the Housing Ombudsman’s standards for fair and effective complaint resolution.

Consumer standards

Details about the four consumer standards set by the Regulator of Social Housing and where to find their Consumer Code of Practice.