Routine repairs will be prioritised using a health and safety risk assessment to ensure you and your family remain safe.

In order to avoid unnecessary visits to your home to assess repairs, when you contact us (depending on the nature of the repair) we may ask you to send us a photo or video of it using our Eviid mobile phone application. We will then review your repair and decide on a suitable course of action.

More details will be given about this when you contact us to report the repair.  Call us on (01229) 876578 to report routine repairs or email: 

For those people who don’t have a smart phone or have internet access – don’t worry - alternative arrangements will be made.

Where repair works are issued and the contractor needs to visit your home, you will need to follow these simple steps:

Make a clear path to the area where the repair is necessary

  • Make sure you clean the area with disinfectant and open the window
  • Wear a mask/face covering
  • Stay at least 2 metres/6 feet away from contractors – stay in a different room if possible

We would like to take this opportunity to THANK YOU again for your continued understanding and patience – it’s much appreciated.


To report emergency* NON-GAS related repairs:

  • During office hours:  Tel. (01229) 876578 or      email: 
  • Out-of-office hours: (01229) 833311

To report emergency *GAS-RELATED repairs (no heating/hot water/boiler or radiator issue):

  • During office hours: Tel. freephone 0800 031 6578
  • To report out-of-office hours: (01229) 833311

 OFFICE HOURS:  Mon to Thurs 8:30am-5pm (4:30pm Fri)

*See below for classification of emergency repairs

emergency only repairs.png

What do I do if I smell gas?

Make sure you know where the gas tap is so that you can turn it off in an emergency.  If you smell gas, turn off the supply and telephone 0800 111 999.  This is a 24-hour emergency line for gas escapes.  They will stop an escape in the home or in the street free of charge.


  • smoke
  • use naked flames
  • turn electric switches on or off

DO:  Open all windows and doors

For more information on repairs

Our leaflet Repairs Information gives details and advice including:

  • Repairs we are responsible for and repairs that are your responsibility.
  • How long it will take to carry out a repair
  • Home improvements
  • Decoration allowance
  • Right to Repair Legislation
  • Gas servicing

Rechargeable repairs

We will seek to recover the cost of repair work from tenants who abuse or mistreat their property.  Wilful damage includes holes in doors, damage to plaster, light/power sockets or any other repair or improvement caused by tenant neglect.

For more information, please read our leaflet How to avoid rechargeable costs to your home.

Will the Council carry out improvements to my home?

Every year planned maintenance works are carried out to certain properties.  These works are planned in advance to make sure our properties do not fall into disrepair, that they have modern facilities, are warm and efficiently heated and meet health and safety standards.

There is a ‘Decent Homes Standard’ for all social housing set by the Government. 100% of our properties currently meet this standard and we continuously undertake work to ensure this is maintained. 

For details of the areas where improvement works will be carried out this current financial year, please read our Planned Maintenance leaflet.