Council Tax and Housing Benefits Contacts

Council Tax and Housing Benefit  contact details.

Barrow Borough Council strive to provide an efficient and effective service to its  customers.  We aim too provide best value and focus on customers needs in answering enquiries from customers in person or by telephone.

About Us

Customer Service Centre

Due to the Coronavirus pandemic, our front facing Customer Service point is closed to the public. We hope to provide information regarding re-opening in the near future.

In the meantime, you can still contact us by telephone (01229 404242), or by email. For Housing Benefit or Council Tax Support, please email benefits@barrowbc.gov.uk, and for Council Tax, please email counciltax@barrowbc.gov.uk


Customer Service Telephone Service

Revenues & Benefits have a dedicated telephone team who answer all general enquiries from members of the public.

General Enquiries Tel 01229 404242,
8.30 a.m. till 5.00 p.m. Monday to Thursday and 8.30 a.m. till 4.30 p.m. on a Friday


Benefits Visiting Service

If you wish to claim Benefit/Support or need help or advice regarding Housing Benefit or Council Tax Support (including Benefit overpayments), Barrow Borough Council offer a Visiting Service providing you are unable to call at the Customer Services in person due to illness, bereavement, disability or are classed as being a vulnerable person. The visiting officer can also check or collect any documents required in connection with your Benefit claim or for Council Tax/Support purposes.

Please telephone 01229 404242 to arrange a visit.

Alternatively, you may request a visit or submit a query to us on-line using our General Enquiry Form


Final Notice or Summons

Barrow Borough Council have special technical officers dealing with those customers who wish to make enquires relating to reminders/summons and would like to make an arrangement to pay any outstanding amounts.

Collection Enquiries Tel 01229 404242


Fraud Hotline

From 1st July 2015 the Council's Housing Benefit fraud was transferred to the Department of Work and Pensions.

You can report Housing Benefit fraud in three ways:

  • BY Telephone - Contact the National Benefit Fraud Hotline on 0800 854 440. Your call is free and confidential you do not have to give your name or address. Lines are open Monday to Friday 8.00am to 6.00pm

  • Online at  - www.gov.uk/report-benefit-fraud

  • BY Post - NBFH, PO Box 224, Preston PR1 1GP

Council Tax fraud can still be reported via the Council's confidential free phone hotline (anonymously if you prefer).  The hotline number is 0800 389 2330