Council Housing

Latest Updates

  • warm spaces FOR NEWS PAGE on website.png Warm Spaces in the BoroughWarm Welcome Spaces and Warm Spots are being established around the country where people can go for free to get warm, save money on their heating... 09 December 2022
  • new telephone opening times.png New Telephone Opening TimesThe opening times for calls to the Council has changed. 30 September 2022
  • change to Town Hall opening time for News pages.png Change to Town Hall Opening TimeOn Wednesdays, the Town Hall will open an hour later at 10am. 13 September 2022
  • grass cutting restarts FOR WEBSITE.png Grass Cutting Service recommencesThe Council Housing grass cutting and grounds maintenance service recommences. 09 September 2022
  • internet outage 17 May 2022.png Internet OutageWe currently cannot receive calls to our switchboard number. 18 May 2022
  • IMAGE for home page  struggling to open a bank account.png Struggling to open a bank account?Post Office card accounts will end November, 2021. If your housing benefit is paid into a Post Office card account you will have to open a bank... 19 March 2021
  • IMAGE FOR UPDATE TO HOUSING SERVICRES.png Coronavirus - Update from HousingFollowing the continued closure of the Town Hall to the public, here's the latest information on services provided by the Housing Department. 25 February 2022
  • Cyber Security Collecting Your DataThe new General Data Protection Regulation (GDPR) and how we collect your data. 15 April 2021
Applying for Accommodation
Find out how to register for Council accommodation.
Pay Rent
Different ways to pay your rent and how to view your account online
Your Home
Information relating to your Council tenancy including how to report a repair; neighbourhood management (estate issues/anti-social behaviour problems); disabled adaptations and downsizing to a smaller property.
Get Involved
Find out how you can get involved and have a say on the services we provide. Feedback and complaints
About Us
Information relating to governance of the Housing Service, surveys, housing policies, Housing Service performance and Equality & Diversity.
Incentive Schemes
Information on various incentive/reward schemes.
How to get advice and assistance if you are homeless or threatened with homelessness
Read 'Housing Matters' our newsletter for tenants and leaseholders

Contact The Housing Service

Housing Service 

Town Hall 
Duke Street 
LA14 2LD

Reporting Repairs:
(01229) 876578 / 876371

Rent/Arrears Team:
(01229) 876345

Lettings Team:
(01229) 876550

Safe & Strong Communities Team:
(01229) 876423

Maintenance Team:
(01229) 876326

Telephone Enquiries

  • 08:30 – 17:00 Monday to Thursday

  • 08:30 – 16:30 Friday

In Person

09:00* - 16:00 Monday to Friday (*10am Wednesday)


  • Homeless enquiries: (01229) 833311

  • Repairs: (01229) 833311